Support was quick but could have included more follow-up
Getting started was surprisingly fast thanks to efficient customer support. I contacted them to clarify a few issues during initial setup, and the responses were prompt and helpful. The telephonic support team explained how to integrate the database feature and set up calling workflows clearly and without delay. I didn’t have to wait long before I could move on to using the dialer tools effectively. What was missing, however, was any kind of proactive follow-up. Once my issues were resolved, no one called back or checked if I needed further help. I found that a bit disappointing because sometimes you get stuck after initial onboarding, and a bit of encouragement or guidance would have been nice. But overall, the quick turnaround from support meant I could get going in under a day, which was quite efficient compared to other services I’ve used. So my experience was mostly positive, just felt a bit basic without ongoing support momentum.