Support was quick but could be even better for long-term queries
I would tell a friend that the support team at WFHI is mostly responsive and helpful whenever I reached out by phone. They typically answered within a reasonable time, and their explanations about using the database and configuring the dialer tools were clear enough to prevent ongoing confusion. The training sessions were well structured, but if you want detailed assistance later on, it might be a bit trickier to get in-depth help by phone. Automatic updates to the software ran smoothly for me and did not require much troubleshooting. Invoicing and payment queries were handled quickly, which reassured me about using the platform regularly. Yet sometimes, when my questions went beyond general troubleshooting, the responses felt a little slower, which could be frustrating for complex issues. Overall, I had a positive impression of how the communication was handled, especially in the early stages of onboarding, but there’s room to improve how they handle continued support over time.