Support was quick at first but then slowed down
When I first signed up, the telephonic support was pretty responsive. They answered my initial queries about the sign-up process and invoicing quickly, which I appreciated. However, as I started using the calling tools and database feature more regularly, I noticed that responses took longer to arrive. It felt like the team was stretched thin. I’m not sure if it was my fault for expecting too much or an actual delay in communication from their side. The training sessions helped, but sometimes I needed clarification that wasn’t readily available. The automatic updates did improve some parts of the software, but occasionally new glitches popped up, which also meant more pinging support. Overall, I would say the initial support experience stood out positively, but consistency over time was lacking. I am considering whether this will affect my long-term use, but it isn’t a clear yes or no for now.