Support was prompt; onboarding took its own time
Getting started with WFHI's software was a mixed experience. The telephonic support was quite helpful and responsive whenever I had issues, which was a definite plus. However, the onboarding flow overall took longer than I'd hoped. The dashboard setup wasn’t very intuitive initially, and it took multiple calls to clarify the workflow integration steps. While the calling tools functioned well after setup, the delays during early days made it frustrating. Updates are automatic which is good, but sometimes changes disrupted what I had configured. Overall, I appreciate the support team's timely responses, but the initial time investment required to get fully operational was a downside. Sign-up and invoicing were straightforward, so at least that part didn't cause any headaches. In short, support was very good, but getting fully up to speed with the system itself was slower than I expected.