Support was prompt on calls, slower via email
The response time of the support team was a mixed experience for me. Whenever I called the telephonic support helpline, I found them quite responsive and they answered my queries within minutes. That was the one aspect that really stood out during my interaction. On the other hand, when I reached out through email or the support ticket system for some technical clarifications about the database feature and automatic updates, the responses came slower, sometimes taking a couple of days. The onboarding process and training materials were clear and helpful, and sign-up was straightforward. I did not face any issues with invoicing. The calling tools, including the dialer, worked as expected most of the time. While telephone support was efficient and quite helpful, I felt the overall communication could be improved if all channels operated at the same speed. This difference in responsiveness was the defining aspect of my support experience with the software.