Support was prompt but the onboarding pace could have been faster
I found the support team to be quite responsive and generally helpful when I reached out with queries during the initial stages. However, the overall time it took to get fully set up and comfortable with the software felt longer than I had anticipated. The onboarding process covered the essentials, but some steps seemed a bit drawn out, and there wasn't much proactive guidance to help speed things along. For instance, learning to use the dialer and managing the database effectively required several follow-ups, which slightly delayed my actual start. I was hoping the training would bridge these gaps more fluidly. While the invoicing and payment process was straightforward, the pace of getting everything aligned to my workflow definitely could use improvement. At the end of the day, support was consistent and polite, but the onboarding speed left me wishing for a little more efficiency and clarity early on. This is why I am rating it as average overall.