Support was prompt but some wait time led to frustration
Reflecting back on my experience with WFHI’s support, the communication was a mix of patience-testing delays and helpful resolutions. Initially, I faced some waiting before connecting with a support representative. During those waits, there was a bit of repetition where I had to explain my issue multiple times as I was handed over from one agent to another. Despite this, once I was able to explain myself fully, the assistance provided was clear and effective. Over time, I appreciated their willingness to walk through issues on calls and email, even though the repeated explanations were tiring. Now, a few weeks after wrapping up my queries, I realize the thoroughness they maintained really helped me get past the problems with the dialer and database updates. Although not perfect in every interaction, the overall communication left me feeling supported enough to keep using the software.