support was prompt but sales info lacked clarity
My first contact with the sales team was definitely the best part of my experience. They responded fairly quickly to my queries and seemed genuinely interested in explaining the product details. That responsiveness gave me confidence in the early stages. However, beyond that, the information provided was somewhat inconsistent. Details about setup costs and ongoing payments were not communicated clearly, which made it difficult to understand what to expect financially after purchase. The confusion extended into invoicing, where I had to back-and-forth with support multiple times. While telephonic assistance was eventually helpful, it took longer than I expected to get clear answers. The software itself seemed decent in terms of accessibility during the trial phase, but these early communication hiccups made me hesitant to fully commit. Overall, the sales responsiveness was a positive, but the lack of clear and comprehensive information was a setback that I hope the company addresses in future customer interactions.