3 out of 53 of 5Verified purchaseSupport and communication
Support was prompt but repetition slowed me down
I found the telephonic support generally responsive and eager to assist, which I appreciated and thought was a positive aspect of my experience. However, the repeated need to explain my issue several times to different departments or representatives slowed down the problem-solving process significantly. There were also moments when waiting on hold felt longer than necessary, which adds to frustration. Even though the team was helpful overall, the repetition and waiting made the resolution take longer than I would have liked. So while support was good in terms of willingness to help, the way information was handled internally needs some improvement to avoid these redundant delays in the future.