Support was prompt but onboarding took more time than expected
I started using the WFHI software recently, and I found the initial sign-up process fairly straightforward. However, getting fully operational took a bit longer than I anticipated. The telephonic support was responsive and polite; they answered my queries clearly but scheduling a suitable time for more detailed assistance was somewhat slow. The training materials were decent, but I struggled to quickly locate some specific information I needed to fully understand the dialer and database features. The software itself functions well, and the automatic updates seem reliable which is a plus, but the delay in receiving priority assistance somewhat hampered my experience. The invoicing and payment process was clear and error-free, which made that part hassle-free. Overall, I appreciate the work put into the software and support, but the long time to reach full productivity made me slightly frustrated. I hope future users will find a faster onboarding experience, balanced with the decent communication I encountered.