Support was prompt but lacked a clear walkthrough sequence
I appreciated how quickly telephonic support responded when I had questions using the WFHI software. The support staff were friendly and willing to help, making things a lot easier when I felt stuck. However, the steps they suggested sometimes felt a bit out of logical order for me personally, so I found myself double-checking what I had already done to make sure I didn’t miss anything. The software updates ran automatically which kept me current without hassle. Setting up the dialer and database felt mostly intuitive but definitely more guided instructions during onboarding would be beneficial. Payment and invoice processing went smoothly with clear instructions so no issues there. Overall, I found the support effective but wished for a more detailed structured path through the initial troubleshooting so the process would feel less scattered. Still, I plan to keep using the software since the core tools meet my needs well.