Support was prompt but follow-up needed
Hey friend, I wanted to share my experience with WFHI's support. So, here's the deal – when I hit a snag with the dialer not syncing properly during my calls, I reached out to telephonic support. They picked up fairly quickly and were pretty helpful initially, which was great. But then, after promising to send a fix or a workaround, I felt like the ball was dropped because the follow-up took longer than I expected. It wasn’t like they ignored me, but the waiting made me a bit anxious about resolution timing. On the flip side, the invoicing process was clear and painless, so that was a relief. Also, when I signed up and got into the onboarding flow, it was straightforward, no confusing steps. I guess my main takeaway is that their communication is friendly and supportive but can falter slightly when things don’t go perfectly smooth. Still, it doesn’t feel like a dealbreaker because the initial contact was good, just would be better if follow-up was as fast as the first response. That’s about it from me, hope this helps!