Support was prompt but communication lacked consistency
Overall, my experience with the support and communication has been mixed. On the positive side, whenever I raised a query through the telephonic support, the team was very prompt in responding and quite patient in walking me through some of the more technical aspects, which I appreciated. However, over the days, I noticed that the consistency in communication was lacking. Sometimes my follow-up questions would be answered quickly, while other times I would have to wait quite long or repeat information. Also, the automated replies did not always match the problem I was facing, which added to the confusion. I think the day-to-day support worked reasonably well for simple issues, but if the problem was complex or more involved, I found having to explain things repeatedly frustrating. So while there were some good interactions, the overall flow of communication could definitely use improvement for a smoother experience.