Support was promised good but response was slow
I had pretty high hopes from the support service based on what was promised before purchase. Unfortunately, the response times were much slower than I expected. I called a few times to get help with the dialer and how to integrate the software with my existing workflow, but often I was kept waiting or passed from one representative to another. On a positive note, when I finally connected with someone knowledgeable, they did provide useful guidance on using the database and explained the inbox feature clearly. However, that only happened after considerable effort on my part. What bothered me was the lack of consistency and proactive communication from support, which made the onboarding process frustrating at times. The training provided didn’t fully cover the real-world scenarios I faced, leaving me confused initially. Billing and invoicing were clear, so at least that part met expectations. Overall, the support did not match what was promised beforehand; while some individual interactions were helpful, the slow responses and lack of follow-up overshadowed those benefits. I am quite disappointed as I expected a more reliable service to help me quickly resolve problems. I hope they consider improving their telephonic assistance and training materials to avoid issues like mine in the future.