Support was pretty solid, but effort was definitely needed
When things went wrong with the dialer or the database syncing, I had to really reach out to support multiple times. The good thing was that they never made me feel like I was bothering them, but the process definitely took a bit of patience. On several occasions, I felt that the steps they asked me to follow were quite logical and in proper order, which helped to avoid confusion on my end. Still, sometimes the solutions recommended didn’t work out smoothly on the first try, so I had to go back to them again. I guess the main point is that while they did manage to get problems fixed, the effort I had to put in wasn’t insubstantial. By the end though, the support handled everything pretty well, and the communication was friendly and clear. If you’re willing to commit to a few calls and follow-up messages, it’s manageable. And now those issues seem to have settled down, so I would say it’s a solid experience overall, just not effortless or instant.