Support was pretty solid but could improve follow-up
At first, I was a bit unsure about how helpful the support would be, as I’ve dealt with mixed experiences before. The calls with their help team were polite and fairly efficient, and I felt my questions were understood and addressed clearly. That said, I did notice some gaps in follow-ups; occasionally I had to reach out again to confirm whether updates had been applied or issues resolved properly. That added some unnecessary back-and-forth. Still, by the end, I felt confident navigating the software and using the calling tools. The training modules also helped build my comfort level quite well. What I missed was a bit more consistent telephonic reassurance after problems, which would have really boosted my confidence further. Overall, it was a positive experience but with room for growth in communication.