Support was pretty quick, but not perfect every time
I found WFHI's telephonic support to be generally responsive, which was reassuring especially during onboarding and while learning the software. Usually, when I had a question about the dialer or the automatic updates, they answered promptly and explained things well. At times, however, I did experience a slight delay in response especially during busier times, which was a bit frustrating since I rely on timely help to keep things moving. That said, the quality of communication was consistently friendly and patient, making it easy to convey my concerns. I appreciate how the support team tried to resolve issues without pushing me back and forth between contacts. Overall, if I were chatting with a friend about this, I’d say the support is reliable most of the time, though not always lightning fast. A bit more consistency in responsiveness would make it even better in my opinion. Despite the minor hiccups, the communication was positive enough to keep me moving forward with the services.