Support was practical but lacked wow factor
I have used various support systems before with other remote workflow tools, so I approached WFHI's support with some expectations. What I found was service that was functional and generally helpful but without any real stand-out elements. When I called for help, the telephonic support was responsive enough and managed to address my queries regarding the dialer and database features, though the process was somewhat procedural and did not feel warm or personalized. Compared to previous platforms I've used, it did the job but without much flair. The training materials were accessible, and automatic updates happened smoothly without much disruption. The invoicing and billing questions I had were answered adequately, though not in extraordinary detail. I suppose if you want straightforward, practical help that meets the basics, this would suffice. But if you look for something that goes above and beyond, that isn’t really what you get here. The overall support experience felt solid but more businesslike than friendly or encouraging, so it depends on what you want for your working style.