Support was polite, but timings caught me off guard
I noticed that telephonic support was generally courteous and willing to help, which I appreciate. However, what surprised me was how the available hours didn’t quite match the actual hours I work. Being someone who prefers to log in during my evening hours, I found myself stuck waiting for next day to resolve certain issues or queries. This gap in timing meant that sometimes small problems stayed unresolved longer than I would have liked. The support team itself was fine; it’s just that their availability felt limited compared to my schedule, which slightly reduced the overall convenience. I was hoping for a bit more flexibility in support hours to complement different work patterns. Nonetheless, I can say that when I did get in touch, the communication was effective and polite even if it wasn’t at the moment I really needed it. So, the experience was a bit mixed due to unexpected timing challenges.