support was polite but thoda baar-baar bolo pada
I noticed that telephonic support was generally polite and the staff tried to help, which is a positive. Par mujhe baar-baar same baatein repeat karni padti thi, aur kabhi wait time thoda zyada lagta tha before someone picked the call. The first time I called, I got connected decently fast and the support answered questions regarding the dialer and database setup in a clear way. Par jab main dusri baar call kiya to thoda long wait tha aur mujhe apna issue dobara explain karna pada. It seems ki unka system thoda improve kar sakta hai to reduce call transfer and repeating information. Despite that, I felt the support staff made an effort to solve the problem patiently and that was bhi acha touch. Automatic updates worked fine, so mujhe software ke malfunctions ke baare mein complaint nahi thi. Lekin support ke wajeh se thoda frustrating experience hua since it sometimes felt like they were not fully coordinated internally, making me repeat myself. Overall support thik hai but thoda faster aur coordinated hona chahiye.