Support was polite but steps felt jumbled
At first, I was appreciative of the team's polite telephonic support; they were indeed respectful and willing to help. However, the process felt lacking in logical order. The documentation and guidance did not proceed in a way that made the most sense based on my initial understanding during sign-up. For instance, I was instructed to configure calling tools before fully setting up the database, which caused some confusion in workflow management. On the bright side, the updates were automatically handled well, meaning I didn't have to intervene much. Yet, when I reached out for assistance, the support instructions jumped between issues without a clear sequence, making follow-up steps harder to track. Payment and invoicing were handled smoothly, which I appreciated greatly, removing financial distractions during setup. Overall, while the friendly nature of support was a plus, the procedural order left me feeling a bit lost and I had to reorient myself multiple times. It wasn't terrible but certainly left the onboarding feeling fragmented rather than a streamlined journey.