Support was polite but setup took much longer than expected
The support staff during my setup process were generally polite and accommodating, which I appreciate. However, the entire initial setup took much longer than I anticipated. There were several one-off interactions where I needed specific help, but subsequent ongoing assistance felt lacking. After the main onboarding, I found myself waiting for telephonic support responses that took quite some time. The software updates happened automatically, which was a relief, but integration questions and queries about the calling tools required several separate calls. It felt like the early days needed a lot of hand-holding, but later the support became more sparse. This longer timeframe for setup was the most noticeable part of my experience. On the plus side, when I did get through, the team was clear in their answers and respectful, but overall, I wished for a more consistent support flow through the early phases.