Support was polite but repetitive and slow at responding
I expected the telephonic support to be quicker and less repetitive, but that wasn’t the case. They were polite and tried to help, which is the good part, but I found myself having to explain my problem multiple times during a single call. The waiting time for connecting to the support agent was longer than I anticipated. When I compared this to my experience with other software providers, I thought this would be more streamlined. Sometimes I felt like they were reading scripts rather than addressing my specific concerns. On the positive side, the initial response was professional and clear, but as the conversation went on, the need to repeat information got frustrating. The overall communication could be improved by reducing the wait and focusing more on resolving my issues the first time. I really expected a faster and more efficient support service based on what was described in the training. So, while the support was not unhelpful, it didn’t meet the expectations I had before purchasing.