Support was polite but not quite what I needed
Before subscribing, I was told that telephonic support would be quick and solve my problems on the spot. I expected someone to guide me clearly through troubleshooting steps and follow up until my issue was resolved. However, when I actually called for help, the support staff was polite and patient, which I appreciated. The part that didn’t meet my expectations was that the solutions provided were generic and didn’t quite address the specific problems I was facing with the calling tools. I felt I had to explain myself multiple times without getting a tailored resolution. On the positive side, they did confirm that the updates were automatic and kept me informed on that front, which was helpful. Still, the support communication wasn’t as proactive as I hoped, especially considering how crucial the software is to my workflow. In comparison to what I thought was promised, the assistance was decent but could be improved significantly in terms of problem solving and follow-up.