Support was polite but missing timely responses
Getting started with the software took longer than I expected, mostly because the support didn’t respond as fast as I’d hoped. When I reached out via phone, the representatives were polite and seemed knowledgeable, which was definitely a positive. But there was a noticeable lag between my calls and their follow-ups, which slowed down my onboarding considerably. For a service that promises priority assistance, the wait was a bit frustrating. The manual and training materials were okay, but I found I needed human help more than anticipated. Overall, support was decent but noticeably lacking in speed and proactive communication. They need to improve these aspects to make the onboarding smoother. I still think the software has potential, but the start was not as seamless as I would have liked, mostly because something was missing in the immediacy of their help.