Support was polite but getting started took too long
I want to acknowledge that the telephonic support staff were generally polite when I reached out for help, which I appreciated during my initial setup. However, it took far longer than I expected to actually get going with the software. The onboarding process felt drawn out, and some essential aspects, like setting up the dialer system and integrating the database, were not as clearly communicated as I had hoped. While the automatic updates continued in the background without issue, they didn’t simplify the initial confusion I experienced. Invoicing was handled reasonably well, and I didn’t encounter any problems with payments themselves. Nevertheless, the delay in getting familiar with the software and the lack of immediate, clear guidance left me wishing for a quicker and more straightforward communication flow from the support team. So overall, although some parts of support were fine, what was missing was prompt and clear assistance during the crucial early stage of use.