Support was patient but slow to resolve a key issue
During my experience, I encountered an issue with the dialer tool not connecting properly during some calls. The support team was communicative and explained the troubleshooting steps clearly, which I appreciated. However, it took multiple calls and a longer than expected wait time before the problem was fully resolved. The priority assistance helped speed things up eventually, but the initial delay was frustrating. On the upside, their telephonic support staff were courteous throughout the interaction, maintaining a professional and calm tone. The sign-up and payment process beforehand went without any problems, which gave a good impression to start with. Training modules were helpful, but the constant interruptions made it hard to complete seamlessly. In sum, the team showed they wanted to help, but the turnaround on fixing the specific technical problem could be improved for smoother support experiences.