Support was patient but setup took effort
Using WFHI’s support was a mixed experience compared to other services I have used previously. On one hand, their support staff were patient and took the time to explain the software features thoroughly over the phone, which helped in understanding the tools better. However, the process demanded a considerable amount of effort on my part, especially during the initial setup, which involved multiple callbacks and clarification sessions. The clarity in communication was sometimes lacking, making some aspects of the ordering and invoicing process feel cumbersome. Still, the telephonic assistance was generally more responsive than what I had experienced before, so that was reassuring. The database feature integrated well, but waiting times during onboarding meant that progress was slower than I hoped. While I value the support’s willingness to help, I remain reserved about how efficient the whole setup process really is. This made me realize that using WFHI's services requires patience and persistence to get the best out of it.