Support was patient but not very helpful
I won’t be surprised if I need help again because the support experience was pretty taxing. The telephonic assistance did respond and tried to guide me, which I’ll admit was the only positive part. But overall, the instructions were often vague, and I ended up repeating myself more than once. The communication felt sluggish and sometimes confusing, which didn’t inspire much confidence for future issues. The database management questions I raised were met with responses that didn’t fully address the root problems. I hoped for clearer, more actionable advice but that wasn’t always the case. I’m not optimistic about the support system being more useful next time. It stands out as something that requires improvement, especially if I’m to rely on it again for troubleshooting.