Support was patient, but I had to repeat myself multiple times
I contacted WFHI support about a problem with the dialer not connecting properly, and while the person on the phone was patient and tried to help, I had to explain the same issue more than once. It felt like the representative wasn’t fully catching what I'd already tried to fix. Each time I called, they asked similar questions, so it ended up taking longer than I expected. There was also more waiting on hold than I liked, which made the process feel unnecessarily slow. On the plus side, once the actual solution was found, the software started working better. So the troubleshooting part was partly effective, but the back and forth was frustrating. I wish the support had been able to pick up the issue quicker to avoid me having to repeat what I had done already. The rest of the workflow, including the training and automatic updates, went fine and didn’t cause any problems. The payment and invoicing were smooth as well, so my main hesitation is just about the length and repetition involved in resolving that dialer issue.