Support was patient but getting clear answers took some effort
The telephonic support from WFHI was generally patient and willing to help, but understanding the exact solutions sometimes required persistent questioning on my part. When I contacted them regarding some confusion around automatic updates and how they affected my database integration, it wasn’t immediately explained in a straightforward way. I appreciated that the support team tried to break down the issues, but it felt like they went through several rounds of clarifications before I got the explanation in terms I could use. On the positive side, once I got the hang of how to use the dialer and calling tools during the training, things became smoother overall. The invoicing and payment process was fairly clear and the sign-up had no major issues, which made the initial steps easy. So, while there was genuine effort from support to communicate well, I think the complexity of some instructions could have been simplified for better understanding. It took some patience, but eventually, I got the clarity I needed to continue using the software effectively.