Support was patient but explaining things clearly took a lot of effort
My experience with the telephonic support was somewhat mixed. While the person answering was patient and gave me time to ask as many questions as I needed, it felt like the explanations were not very clear or straightforward. I had to ask the same thing multiple times in different ways before I could understand what steps to follow, which made the process longer than I expected. The support team seemed willing to help, but the technical language they used sometimes made the communication harder to follow. I really appreciated their effort to assist, but a bit more clarity and simplicity in their explanations would have made a big difference. Especially when it came to resolving billing questions or understanding the training modules, I felt I needed to be very attentive and persistent to get useful answers. In conclusion, support was adequate but required quite some effort from my side to navigate the details and finally reach understanding.