2 out of 52 of 5Verified customerSupport and communication
Support was patchy though sign-up was smooth enough
The sign-up and payment process went without much trouble, which I appreciated. It was clear and straightforward, so no issues there. However, when it came to support, I found myself having to figure out quite a bit on my own. The explanations weren’t always as detailed as I would have liked, and I sometimes struggled to find the right answers without much guidance. It wasn’t that support was completely unhelpful, but I noticed it required me to put a fair amount of effort in to resolve problems or understand the software’s functionalities. This made the experience less smooth than expected, especially on topics like using the dialer and managing updates. So while sign-up was fine, ongoing assistance could be improved.