Support Was Patchy but Some Clarity Was There
In my experience, the support and communication left quite a bit to be desired, but I must admit one thing was handled adequately: the telephonic support responded when I really needed a human. I found myself navigating much of the initial setup and the onboarding flow without clear guidance, which was frustrating. This meant spending a lot of time piecing together how to use the software and the calling tools on my own, which I hadn't expected. The automatic updates did seem to keep the system current, so at least the technical side wasn’t a burden. Still, the lack of proactive assistance meant I was often stuck, only getting clarity after long delays. Overall, the balance tipped towards disappointment because I felt the communication channels could have been more responsive and detailed, helping new users avoid the guesswork I struggled with throughout my first week of use.