Support was patchy and left me hanging often
I had hoped the support team would be quick to respond and helpful, but it didn’t quite turn out that way. Initially, I reached out through the telephonic support hoping to clear some doubts about the dialer settings and database features. While some responses were helpful, most of the time the wait was long and the provided information only partially answered my questions. I felt like I was going in circles sometimes. There was one instance when I finally got to speak to someone who seemed knowledgeable, but that turned out to be the exception rather than the rule. The automatic updates also introduced changes that were not communicated well, and when I raised concerns, the response was slow. In the end, despite the effort, I was left with more confusion than clarity, making the overall support experience quite disappointing.