Support was okay with slight delay
The support and communication matched my expectations to a reasonable extent. When I needed help during onboarding and with the dialer tools, the telephonic support was available and generally addressed my questions satisfactorily. The responses often involved walking through steps patiently, which was helpful. Yet, sometimes the wait time on calls or callbacks was longer than I had hoped, which was a small reservation about the service. The invoicing and payment queries were handled clearly, and automatic updates were explained adequately when I reached out. So overall, the experience did meet my baseline expectations, but with room for improvement in how quickly support could respond. I would say the communication was consistent enough though, and I felt I could rely on reaching someone when needed, even if not always instantly. This balanced approach made the support suitable for my needs but probably could benefit from increasing staff or better routing of calls to reduce delays in future interactions.