Support was okay, took a bit to find my answers
In my experience, finding answers via the telephonic support was a mix of ups and downs. On one hand, when I did manage to reach the right helpline, the staff was quite patient and helped explain some of the features I was unclear about, such as configuring the database and accessing the dialer. However, it did take some searching and repeated calls to just get to the correct department or get pointed in the right direction, which was a bit frustrating. The automatic updates worked smoothly in the background and I rarely needed support for that, thankfully. Also, the payment and invoicing process had clear communications available online, which I appreciated since it reduced my need to call. Overall, I’d say the support setup works but isn’t brilliantly efficient in guiding new users quickly; it's like telling a friend it’s fine, but you hope to spend less time calling next time you use it.