Support was okay, sometimes helpful sometimes not
I found the day-to-day support quite uneven. On the one hand, when I had minor issues with the dialer or accessing the database, the telephonic support was usually responsive and got things sorted within the day. That consistency helped me keep things moving during busy days. On the other hand, there were moments when the answers felt vague or delayed, and a problem that should have been simple took longer to resolve. Communication-wise, emails sometimes went unanswered for a day or two, which wasn't ideal but not too bad either. The automatic updates usually went smoothly without me needing to call support, so that’s a plus. Overall, the experience has been mixed but not frustrating. They’re generally reachable, and when they fix the problem quickly, it helps a lot. It just wasn’t as streamlined as I’d expect from a paid service; sometimes it was good and other times, I wished for more clarity or a faster helpful response. Considering it all, it’s workable but leaves room for improvement.