support was okay, probably will need them next time too
So, I used the software and went through their training, and well, it’s a bit of a mixed bag for me. Support seemed pretty responsive when I called, but sometimes the person I spoke to wasn’t fully clear on some details about the dialer updates, which was kind of frustrating. On the plus side, the automatic updates worked smoothly – those didn’t disrupt my workflow at all. The invoicing and payment process was easy enough, not much trouble there. I really appreciated how the database feature fit into my existing routine, made managing contacts simpler. But on the flip side, there were a few moments in sign-up when I wasn’t sure if my payment had gone through because the confirmation messages were a bit vague. So honestly, I think I’ll probably end up needing support again just to get some clarifications. Not that it’s a huge deal, but when you are trying to set everything up for remote workflows, a little extra help is always nice. So yeah, I’m okay with the whole thing but I’m keeping support on speed dial just in case next time I run into hiccups during onboarding or software use.