After using the WFHI software for a few weeks, I found that support was a mixed bag. When I encounte

After using the WFHI software for a few weeks, I found that support was a mixed bag. When I encounte

After using the WFHI software for a few weeks, I found that support was a mixed bag. When I encountered an issue with the dialer losing connectivity sometimes during calls, telephonic support eventually helped me troubleshoot it, though it took a couple of calls to get there. On the other hand, the communication about automatic updates was less clear; I realized some features changed without any notification, which threw me off a bit. The onboarding process was smooth overall, with clear training steps, but I did have to wait a little longer than expected for priority assistance when calling the support line. I believe next time I use WFHI, I'll definitely reach out to support again; the team was quite patient and explained the fixes nicely, even if not always promptly. Overall, the software functioned as intended most days, and most problems felt like minor hiccups rather than blockers. Despite some communication gaps and occasional delays, I would consider relying on their support once again if needed, but I would be prepared for some back-and-forth before resolution happens.