support was okay, not what i exactly expected
I wasn't sure what to expect from the telephonic support, but overall it was a mixed bag. When I called in, the staff was polite and seemed willing to help, which was nice, but sometimes the answers felt a bit generic or not entirely on point regarding my specific questions about the database feature. The priority assistance promised a faster resolution, and it was somewhat quicker than regular support, but there were still times when I had to wait longer than I hoped. The communication was clear enough though, and I appreciated that they followed up to check if the issue had been resolved. The support didn't feel as seamless as the onboarding flow did, and because of that I sometimes ended up trying to figure things out on my own rather than wait on the line. If I were telling a friend, I'd say the support was fine but not super impressive – it matches the general experience with the software where things mostly work, but sometimes you need a little patience. Not bad, just okay for me.