Support was okay, not too impressive but reliable
Initially, I wasn’t fully confident with the software because some parts weren’t quite intuitive. So contacting support became a regular part of my process. By the end, I would say my confidence level had improved but not dramatically. The support team was patient and generally gave clear answers, which was reassuring. However, it sometimes felt like they were just ticking off standard responses rather than going deep into my specific issues. Training provided a decent base, although I had to explore many features on my own. The calling tools and dialer worked most days without problems, but few glitches left me confused occasionally. Automatic updates happened without much disruption, which helped maintain steady use. Payment and invoicing were simple and hassle-free. Overall, if I had to sum up my feeling to a friend, I’d say the software is quite solid with mostly decent support, but don’t expect expert-level handholding. It’s good enough to get comfortable with the workflows though, so it’s been a generally positive experience.