Support was okay, not quite what I expected really
I had a pretty standard experience with the support offered by WFHI. Before signing up, I expected them to be a bit more proactive with their responses and to have quicker turnarounds on questions. In reality, the telephonic support was available but tended to be a bit slower than I hoped, especially when I had more detailed queries about the software features. That said, when someone finally did answer, they were usually courteous and helpful, so I can’t complain too much. Overall, the communication was functional but not outstanding. It matched enough of what I needed to keep going but didn’t quite exceed my expectations or feel fully seamless. If I were telling a friend, I’d probably say the support’s acceptable — not bad, not great — so it might be fine if you don’t mind waiting a little sometimes. It’s worth noting that the invoicing and payment procedures were straightforward and well-explained, which was a relief. So overall, mixed but more on the okay side.