3 out of 53 of 5Verified customerSupport and communication
Support was okay, not exactly confidence-building
Called the support a couple of times. One time they helped me solve the dialing tool issue quickly, which was good. Another time it took longer and they weren’t as clear, so I was left guessing. The telephonic support is inconsistent, which doesn’t make me feel fully confident using the software on my own. The updates are automatic but sometimes they slow the system down and I’m not sure if the changes will help or hurt workflow until after the fact. I did appreciate the prompt invoice creation and clear sign-up process. Overall, it felt like a mix of helpful and frustrating moments that left me unsure about relying on support in the future. Not bad, but not reassuring either.