Support was okay, not always easy
Honestly, finding what I needed from support wasn’t exactly effortless. I’ve asked about the dialer features, and sometimes the information was scattered or behind multiple menus. I’m pretty familiar with similar software, so expecting clarity but I got mixed signals. The database setup guide was decent but not comprehensive enough, so I ended up calling support a few times. Each time, the wait was a little longer than I wanted and the answers weren’t always immediate. I’ve explained these issues before to support agents, which makes it exhausting to repeat. The automatic updates sometimes changed things without warning, making me turn back to support again. So overall, the support is fine but not something I’d call easy to use or a highlight. It just works, more or less. That’s the verdict.