Support was okay, might reach out again if needed
Looking back after some weeks using WFHI’s support line, my experience is pretty balanced. Whenever I had questions about using the dialer or updating my database, reaching out to telephonic support got me answers, generally in a reasonable timeframe. The team was polite and patient over the phone, which I appreciated since sometimes explaining tech details isn’t easy. However, some issues took multiple calls to resolve because initial guidance wasn’t always perfectly clear, which could have saved me some time if better explained. I’ve also noticed that the automatic updates occasionally change interfaces, so I might need support to keep adjusting if new features or tweaks come in. On the positive side, the invoicing and payment process was straightforward and didn’t require additional help. Overall, I would say the support is competent but not flawless, and I wouldn’t be surprised if I ended up needing their assistance again in the future as I explore more of the software’s advanced functions. So my verdict is that it works, but don’t expect magic from just one call.