Support was okay, met my expectations but no more
I had a decent experience with the telephonic support and overall communication. Beforehand, I expected a bit more proactive interaction, but they were responsive whenever I reached out. The support team answered my queries about the dialer and database fairly quickly. However, I found that sometimes the advice was a bit generic and not tailored to my specific workflow, which I had hoped for. The updates and notifications were generally useful, though I occasionally felt the documentation could have been clearer. Still, if you compare it with other services, the support is reliable and accessible. I would say the communication fulfilled what I expected but didn’t go beyond, so it's a fair middle ground experience. Not outstanding, but definitely not disappointing either, which is why I’m somewhat pleased with it overall.