Support was okay, but would I do it again?
The telephonic support was generally helpful but I found myself waiting on hold a few times, which got a little frustrating. Sometimes the person I talked to had to double-check info and call me back, so there was a bit of back and forth and some repetition explaining the basics of the software again. I guess that could be just part of how they work though, and it wasn’t outright bad. The communication was usually friendly, and I appreciated that they didn’t just rush me through the calls. After the first call I felt a bit more confident using the dialer and the database, but honestly, the waiting made me think twice about calling them too often. I’m not sure if I would rely on phone support every time, but for quick questions it was okay. On the positive side, invoices and payments were smooth and unproblematic. The whole sign-up experience was okay, just the support calls were the slowest part. If I decided to continue using the software long term, maybe I’d try to rely more on training and less on calls to save time.