Support was okay but waiting tested my patience
I found the telephonic support to be a mixed bag. On one hand, when I did get through to a representative, they were quite helpful and knowledgeable about the software’s dialing features and database mishaps. However, the wait times on the phone often stretched longer than I expected, sometimes requiring me to call back multiple times for follow-up questions. There was also a fair amount of repetition in explaining my issue, which added to the frustration. Despite this, I would say the balance tipped just enough toward being positive because the staff were patient and didn’t rush me. The automatic updates to the software happened without much notice, which was good, but sometimes these updates interrupted my workflow without giving me prior warning. Billing and invoicing went smoothly for the most part, so at least I didn’t have extra hurdles there. The onboarding process was straightforward but could have benefited from clearer communications on when and how support would be available. So overall, the support quality was decent, but the delays and repeating my issues made for a somewhat frustrating experience that I hope is improved going forward.