Support was okay but took too long to help
My experience with the support and communication was not very smooth. I found myself waiting on the line longer than I expected, and when I finally got to talk to an agent, I had to repeat my issue multiple times. The calls didn’t feel efficient at all, and I kept feeling like the person on the other side was not fully understanding my problem. Although at least the support eventually addressed my main concern, the overall delay and repetition made the experience frustrating. The software itself did the job, but the support process slowed down my work more than I wanted. Given this experience, I am unsure if I would use the same support channel again because I prefer quick and direct solutions. The communication style seemed generic and sometimes confused me with unnecessary questions. If the support was more streamlined and less repetitive, it could definitely enhance the user experience. But for now, I feel it is better to try and fix issues myself first before reaching out. Despite one or two positives, this aspect needs improvement to truly satisfy users.